Every booking must be accompanied with our meal plans that match the number of guests and nights booked.  A 10% non-refundable deposit is required to secure a booking, final payment 40 days prior to arrival.  For non-refundable rates or deals 100% prepayment is due at time of booking
A 2.9% credit card surcharge applies to all credit card transactions, NZD$25 bank fee on all international bank transactions.

All cancellations must be received in writing.

Between 0 - 40 days prior to arrival there is a 100% cancellation fee, or you may have the opportunity to rebook future dates.
Between 41 days + the non-refundable 10%  deposit paid, and you may have the opportunity to rebook future dates.
81 Days + all deposits fully refundable.

Dietary Requirements – I am Gluten-Free – can you cater for me?

Absolutely, we are very fortunate to have expertly trained chefs who are very familiar with different dietary needs and will personalise a menu to suit your requirements, from fresh-baked Gluten-free bread, muffins and cakes, to gluten-free pasta dishes and evening meals – you will love the selection.

I am vegetarian – am I assured of plenty of options?

Yes, we not only purchase only the freshest and best produce that we can find, but we have carefully put a team together who are committed to preparing and offering a unique and diverse range of meals for vegetarians.

What does the Meal Plan cost and what is included?

The meal plans are from NZD$215 per person per day for Adults and NZD$140 per child per day. This includes your first meal which is an a la carte lunch at BlackRock or Tapas at Donu ( 3 plates per adult and 2 plates per child ( 5 - 12 yrs), extra plates are $20 FJD), followed by your evening 5 course meal at Blackrock or our 12 course Omakase menu at Donu, and then of course buffet and a la carte breakfast the following morning. (Rates are subject to change)

Are snacks available in between meals?

There is a snack menu at the bar that provides in between fillers like Fruit platters, toasted sandwiches, chocolate bars, chips, ice-cream cones etc. These are charged at an extra rate onto your room account, and if you decide to bring your own snacks to get you through – we just suggest an airtight container as then you will not be inviting any unwanted visitors into your room to check out what you have!

Do any activities mean that you miss out on lunch?

No, we have carefully planned all of the activities to make sure that you are back in time for lunch or you leave shortly afterward.

Do you offer Room Service ?

Yes room service is available from 6.30 am until 9pm, we also offer poolside or beachside service for lunch and snacks up to 6pm.