Cancellation Policy

Premature Departure or No Shows – No Refund. All cancellations must be received in writing. 

All cancellations must be received in writing.
Between 0 - 40 Days prior to arrival – 100% Cancellation Fee.
Between 41+ non-refundable deposit paid
81+ deposit fully refundable

For bookings of 4 or more Villas in one booking

0 - 60 Days – 100 % Cancellation Fee. 

60 days or more - 15% Cancellation Fee.

For bookings of 6 or more Villas in one booking

Between 0 - 90 Days – 100% Cancellation fee. 

90 days or more - 15% Cancellation fee.

Travel around the islands of Fiji can be affected by weather, boat issues or other unforeseeable events. We strongly encourage all of our guests to purchase travel insurance to cover against these issues. In the event of circumstances beyond our control, we will not offer refunds for accommodation, meals or transfers.

Drone Policy: The resort has chosen to enforce a ban on the use of Drones whilst at the resort. Whilst we appreciate some operators may choose to contact the local Civil Aviation board to seek approval and a permit, the resort reserves the right to protect the privacy of not only the guests but the private property of the resort itself. We thank you for your understanding and for respecting the resort's policy

Interruption to Transfer:In the event that unforeseen circumstances prevent you from utilizing the pre-arranged transfers - this is outside of FTN's control and you will be advised by the island teams alternative options to suit you.

Child Policy: Children rates apply for children aged between 5yrs and 12 years only. Children aged 4 years and under stay and eat for free.  For children that are more heartier eaters - upgrades to the main menu are available at any time.

Island Travel Network reserves the right to cancel any booking which does not comply with our Terms and Conditions. We reserve the right to limit group bookings to no more than 4 villas due to the nature of the resort.