NZ 0800449944 | US (800)9106975 | AUST +61283171638 | UK +442086109660

Payment Policy

Please note Fiji Travel Network is the central reservations office for Paradise Cove Resort and all payments will be processed by this office. Every Booking must be accompanied with meal plans that match the number of nights booked. A 25% non refundable deposit is required to secure a booking, final payment 60 days prior to arrival. From 1st June - 15th October and 20th Dec to 15th Jan or for nonrefundable rates, 100% prepayment is due at time of booking.

A 2.5% credit card surcharge applies to all transactions.

*Mainland hotel *In the event that Oasis Pams Hotel is unable to confirm your reservation, Paradise Cove resort will attempt to find you a room at a comparable hotel and rate. In the event that this cannot be arranged, your funds for this component will be re-imbursed.

Delivery Policy

An electronic receipt will be issued to you after each deposit and/or final payment. This Receipt is proof of purchase.

                        Cancellation Policy

                        Between 0- 7 Days – 100% Cancellation Fee
                        Between 8- 21 Days – 50% Cancellation Fee
                        Between 22+ Days – 25% Cancellation Fee
                        Premature Departure or No Shows – No Refund

                        *All cancellations must be received in writingFiji Travel Network is not responsible for any variation in exchange rates that may occur through the period of your reservation and arrival. Any Government taxes are mandatorily passed on.

                        Travel around the islands of Fiji can be affected by weather, boat issues or other unforeseeable events. We strongly encourage all of our guests to purchase travel insurance to cover against these issues. In the event of circumstances beyond our control we will not offer refunds for accommodation, meals or transfers.

                        DRONE POLICY

                        The resort has chosen to enforce a ban on the use of Drones whilst at the resort. Whilst we appreciate some operators may choose to contact the local Civial Aviation board to seek approval and a permit, the resort reserves the right to protect the privacy of not only the guests but the private property of the resort itself. We thank you for your understanding and for respecting the resorts policy.

                        Interruption to Transfers

                        In the event that unforeseen circumstances prevent you from utilizing the pre arranged transfers - this is outside of FTN's control and you will be advised by the island teams alternative options to suit you.

                        Fiji Travel Network reserves the right to cancel any booking which does not comply with our Terms and Conditions. We reserve the right to limit group bookings to no more than 4 villas due to the nature of the resort.

                        Child Policy

                        Children rates apply for children aged between 5yrs and 12 years only. Children aged 4 years and under stay and eat for free. The children's meal plan is $63 NZD per child for 5 - 12 yrs, 13 yrs and over is $132NZD per person. For children that are more heartier eaters - upgrades to the main menu are available at any time.